How to answer a Certificate Upload request.

If you have received a Certificate Upload request from one of your customers, and you need help finding the steps on how to complete a request, please see this article first: How do I complete requests from my customers?

To complete a Certificate Upload Request:

Once you have clicked on "complete" next to the respective request under "Pending Requests" in your company profile view (as described in the above article), please proceed as follows: 

Case I. You confirm that your company is certified according to one of the standards selected by the sender:

1. Click "Yes". 

2. Click on "Upload certificate/audit".

1. Select the audit or certificate type

2. Upload the document 

3. Click "Create" 

Note: 
When a Certificate Upload request is submitted with the answer "Yes", the status of this request changes to "completed" for the sender.

Case II: You indicate that your company is not certified according to any of the standards selected by the sender

1. Click "No"

2. Click "Complete Request"

Note: 
When a Certificate Upload request is submitted with the answer "No", the status of this request changes to "declined" for the sender.