What to do when a connection link has expired?

Connection links are personalized for each supplier company and have limited validity, to prevent any fraudulent misuse. When a connection link has expired, there are two options for the sender to renew the connection link for his/her supplier:

There are two options to reactivate/ renew a link for a supplier: 

Option I. Activate automatic reminders again

1. Go to "Requests".

2. Click on "Sent" >> "Connection Requests".

3. Click on the filter "Inactive reminders" in the upper filter bar.

4. Click on a pending request to show the details.

5. Click on the button under "Automatic reminders active"

You can also bulk activate reminders by doing the following: 

1. Select the connection requests you want to activate the automatic reminders for.

2. Click "Edit reminders" in the upper right. 

3. Select "Activate automatic reminders". 

How automatic reminders work and when they are useful is explained here: When does the platform send automatic reminders?

Note: 
You can filter for expired links using the date function (all open requests that were sent more than three months ago)

Option II. Send a single reminder

1. Go to "Requests".

2. Click on "Sent" >> "Connection Requests".

3. Click on the filter "Inactive reminders" in the filter bar at the top.

4. Click on a pending request to show the details.

5. Click the button "Send single reminder".

A single reminder is useful, for instance, when the sender wants his/her supplier to receive only one reminder right away with a new link to be able to complete the invitation.

Note that in case of connection requests to existing supplier companies that are already registered on the sustainabill platform, the connection link does not expire.