How do I send a Product Information Request?

TABLE OF CONTENTS

• I. To send a product information request
• II. Once the request is sent
• III. Details of the request from the perspective of the recipient

I. To send a product information request

Please follow the steps from this article: How do I send requests to my suppliers if you need help finding the way to send a request from the platform, as it contains step-by-step instructions. 

Once you have completed all steps and selected "Product Information Request" after clicking the "Send Request" button as described in the above article, proceed as follows to submit the request and send it to your suppliers: 

Optional steps:

• Change the due date if necessary (14 days per default).
• Optionally you can add Instructions for your suppliers, for instance, to insist on the fact that they have to update their topics to provide you with up-to-date data for your supply chain reporting. Keep in mind to enter the instructions in multiple languages, if necessary.

• Click on "Submit"
  

Note:
While answering the Product Information Request, suppliers may add new products or edit existing ones.
Additionally, you can ask your suppliers to provide the following product information:

The input amount for the production process for each listed component.
Product Carbon Footprints (PCF) - if available.
Information on REACH compliance -  if available.
Information on RoHS compliance -  where applicable

We highly recommend at least copying the link of the following helpdesk article that provides guidance for suppliers on how to answer this request: How to answer a product information request.

II. Once the request is sent

• Your suppliers will receive an email notification to complete the request.
• You will be able to access the sent requests by navigating to "Requests" >> Sent and filtering for "Request Type" = Product Information.

Once the request is completed by your suppliers, you can access the results:

• In the "Requests" >> "Sent" menu by clicking on "See requests results" in the details of each supplier's completed request. 
• In the "Suppliers" >> "Products" menu.
• In "Insights" >> "Supply Chain Graph".
  

• You can unlock the request after clicking on "See requests results" if you want your suppliers to correct or complement the information they provided; your suppliers then have the possibility to edit the information and submit the request again.

III. Details of the request from the perspective of the recipient

To see the Product Information Request from your supplier's point of view, please click on the link below to see the article:  How to answer a product information request.