When does the platform send automatic reminders?

TABLE OF CONTENTS

• I. Default setting: Automatic email reminders for all pending requests
• II. Manually activate or deactivate automatic reminders to suppliers

I. Default setting: Automatic email reminders for all pending requests

• Recipients will be notified twice a week Mondays and Thursdays that they have one or more open requests on the platform
• Automatic reminders are sent if the request is due within the next 5 days
• Automatic reminders stop as soon as a recipient completes all open requests or as soon as 5 reminders have been sent (unless you reactivate sending reminders for a request, see below)
  

II. Activate or deactivate automatic reminders to suppliers

1. Go to "Requests".

2. Click "Sent".

3. Click on the filter "Inactive reminders" in the filter bar. 

a. For a reminder activation for single requests:

1. Click on a pending Request to show the details

2. Click on the slider button under "Automatic reminders active"

b. For a bulk reminder activation for multiple requests:

1. Select the requests you want to activate reminders for. 

2. Click on "Edit reminders". 

3. Click "Activate automatic reminders". 

For Connection Requests, the reminder function is particularly useful when a connection link has expired. Learn more about it here: What to do when a connection link has expired?